Return & Refund Policy

Return & Refund Policy for Sonny Angel

Return Eligibility and Time Frame

At Sonny Angel, you may request a return for eligible products within 30 days of delivery, unless a different return period is specified on the product page or mandated by law.

To qualify for a return, the product must meet all the following conditions:

Unused and in original condition
Returned with original packaging, accessories, and any included components when applicable
Accompanied by proof of purchase or sufficient order information

Note that certain items may be excluded from returns due to their nature, hygiene concerns, personalization, digital delivery, or legal restrictions. Such exclusions will be clearly communicated where required.

How to Request a Return

Contact Sonny Angel through the support email: reignsimsvrnb@outlook.com.
Provide your order number and specify the item(s) you wish to return.
Explain briefly the reason for your return request.
Wait for return instructions before sending any products back to us.

Please do not ship returns to any address not confirmed by our support team, as unauthorized or incorrectly routed returns may delay processing.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly after delivery. Include your order details and, if possible, clear photographs of the product and packaging.

We will assess the case and provide the appropriate resolution, which may include replacement, refund, or another remedy in line with this policy and applicable laws.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund decision.

Approved refunds will generally be issued to the original method of payment unless otherwise agreed upon or legally required. The time for funds to appear can vary depending on your payment provider or financial institution.

Shipping fees and return shipping costs will be handled based on the circumstances of the return, checkout details, and applicable legal requirements.

Order Cancellations

If you wish to cancel an order, contact us immediately within 24 hours of placing your order.

Cancellation requests made after this 24-hour window may not be possible if the order has already entered fulfillment or has been dispatched.

If cancellation is not available, you may request a return after delivery in accordance with this policy and relevant laws.

Exchanges

For exchanges—such as for a different item, size, or variation—contact us to confirm availability. Exchanges depend on current inventory and the specific product.

Non-Returnable Items

Some products may be non-returnable by law or due to specific product characteristics. Such exceptions will be clearly identified in the product information or communicated prior to purchase as required.

This policy does not limit any applicable consumer rights that cannot be legally waived.